At WEMAC Training Solutions, we want all learners to feel safe and supported on their study journey with us. We strive to create a supportive adult learning environment that celebrates diversity, embraces equal opportunity and is free from discrimination and harassment.

To make sure you have a great experience with us, its important that you know what your rights and responsibilities are. Read the information below and download our Student Handbook.

Consumer Rights

As a student, you are entitled to consumer rights in accordance with Western Australian laws.

For more information click here.

Health & Safety

We are committed to ensuring that all staff, students and visitors are not exposed to anything in the work environment which may result in injury or harm to their health. Safety and health at work is both an individual and a shared responsibility of all and requires the cooperation and commitment of all staff and students.

If an injury occurs, you must report it to your lecturer or nearest staff member. We have a number of trained Senior First Aid Officers to deal with emergencies.

Please note, First Aid Officers cannot provide any medication so make sure to notify your lecturer before class if you have specific medical requirements.

Emergency Evacuation Procedures

Staff will advise students of the evacuation exits and closest assembly points should an evacuation be required. In the case of an emergency, evacuation signals may sound followed by verbal instructions.

During an evacuation do not leave the training grounds or move vehicles until the all-clear is given. After evacuation you will be formed into a group, the attendance roll checked and medical assistance given if necessary. You must stay with your group until notified otherwise.

Student Code of Conduct

The Student Code of Conduct lays out how we expect you to behave as a student at WEMAC Training Solutions. It exists to help make sure all learners studying with us enjoy an atmosphere of mutual understanding, respect and professionalism.

As a student at WEMAC Training Solutions, it is your responsibility to know what is in the Student Code of Conduct.

Attendance

If you cannot attend class, you are expected to notify your lecturer. Attendance is recorded in every class.

Dress Code

You are expected to wear a minimum dress standard that consists of suitable smart casual clothing including enclosed footwear. For site based mining or civil practical work – work ready uniform – steel capped boots, hi vis shirt and long pants are required.

By law, you are required to observe standard safety practices including wearing appropriate clothing and using Personal Protective Clothing and Equipment when required. You will be denied access to worksites, and other high-risk areas if you do not comply.

Your lecturers will inform you of any specific PPE requirements on enrolment.

Appeals

Learners have the right to appeal a decision in relation to academic judgement or decisions made regarding misconduct. WEMAC Training Solutions seek to prevent appeals by ensuring that students are satisfied with their training. Personnel are expected to be fair, courteous and helpful in all dealings with students.

Appeals must be made within 7 days of receipt of assessment result. Any query about an assessment result will be treated seriously, investigated thoroughly, and dealt with according to the merit of the query. The circumstances and results of any appeal are analysed by the Director who will meet with the student to discuss the outcome.

Academic Judgement

Assessment processes at WEMAC Training solutions are regularly reviewed by lecturers, students and industry to ensure they are relevant and are being implemented appropriately via a rigorous validation process. All students do however have the right to appeal an assessment decision should they feel one or more of the following criteria were not met:

• The assessment was not fair, flexible, valid or reliable (principles of assessment)

• The evidence was not authentic, sufficient, valid or current (rules of evidence)

• You were not informed about the training, assessment and support services available to you or your rights and obligations in relation to these

• You did not receive reasonable training, assessment or support services to meet your individual needs

• You were not provided with sufficient, timely feedback to adjust your performance to demonstrate your skills and knowledge

• The assessors did not have the required training and/or assessment competencies, or

• The assessors did not have the required vocational competencies.

If you have an issue with an assessment result, please approach your lecturer first to discuss. If the issue is not resolved or you are not satisfied, please lodge a formal appeal.

Misconduct

You may lodge an appeal to a decision relating to misconduct on the following grounds:

• There was a failure to comply with procedural fairness

• There is evidence relating to an allegation of misconduct that was not reasonably ascertainable by the student at or prior to the decision, as the case may be, and that would probably have affected the decision or any penalty imposed

• The decision an/or penalty were manifestly wrong, excessive or unfair.

How to Lodge an Appeal

If you believe you have grounds for an appeal then write a letter setting out the grounds for appeal, include as much information and detail and possible and where appropriate, provide relevant evidence supporting the grounds on which you wish to appeal against the decision. Your letter and supporting documents may be emailed to the Director of WEMAC Training Solutions at admin@wemac.com.au or posted to:

Director of WEMAC Training Solutions

PO Box 110

Australind  WA  6232

For more information, please refer to our Appeals Policy & Form.

WEMAC Training Solutions will also advise students of external organisations to which they can further advance their appeal if they are not satisfied with the decision.

Feedback and Complaints Process

We value your feedback and recognise that feedback provides an opportunity for us to improve the services we provide. We have a commitment to respond to your feedback whether positive or negative.

For more information about what will happen with a complaint that is made, you can read our Complaints Policy.

You can download our Complaints Form which is a template for how to set out your complaint and include all the appropriate details. If you need help providing feedback, you can contact the WEMAC Training Solutions administration for assistance.

Contact Details

If you would like to provide feedback or have a complaint, please use the details below:

admin@wemac.com.au

The Director, WEMAC Training Solutions, PO Box 110, Australind  WA  6232